This Privacy Policy explains how Snap Synergy handles personal data in connection with its photography services, website enquiries, booking arrangements, and delivery of product photography work. It applies to visitors, prospective clients, and clients who engage us for studio or on-location photography in Singapore.
We may collect contact details, booking and project information, communication records, payment-related information, image selection preferences, and technical data such as device and browser details. Where a client provides product information, shot lists, reference materials, or usage notes, we process that material as part of the service workflow.
We receive data from contact form submissions, email, phone calls, planning calls, booking discussions, proof gallery review, and file delivery steps. We may also collect limited technical information automatically when the website is accessed, and we may retain records created during project administration and payment handling.
We may use session cookies to support navigation and security, and persistent cookies to remember basic preferences. Cookies may also help us understand site performance and improve the booking experience. We do not use cookies to collect more information than is reasonably needed for these purposes.
We use standard cookie controls to support site operation and basic analytics where enabled. Visitors may manage cookies through their browser preferences, including blocking non-essential cookies or deleting stored cookies. If cookies are disabled, some features may not function as intended.
We use personal data to respond to enquiries, assess project scope, prepare quotes, plan product delivery, arrange sessions, manage proof gallery review, edit and deliver files, process payments, maintain records, and communicate about the service. We also use limited technical data to operate the website, maintain security, and understand basic site performance.
We may share personal data with trusted service providers that support website hosting, communications, file storage, payment processing, scheduling, and similar operational tasks. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, clients, or operations. We may also share information when needed to investigate fraud, security incidents, or misuse of our services.
Subject to applicable law, individuals may ask to access, correct, or withdraw consent for certain processing activities, and may raise concerns about how their data is used. We may need to verify identity before acting on a request and may decline or limit a request where the law allows.
To make a privacy request, provide enough information for us to identify the relevant record and confirm your identity. We will review the request and respond within a reasonable period, taking into account the nature of the request and any legal exceptions that apply.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practicable. Some records may be kept longer if needed to resolve a complaint, enforce an agreement, or satisfy a legal requirement.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. The revised version will apply from the date it is posted on the website unless a different effective date is stated.
